Frequently Asked Questions

Got a question?  We have probably been asked it before. Check here to see if you can find the answer, if not just send us an email Whitelodgefabric@aol.com

There are some fabrics I think might be ok but can I have a sample?

We will always send you a sample of the fabric free so you can check colours and the feel of it. We only charge for samples if you want loads.

How often do you get new fabrics?

We are finding new fabrics all  the time. Check the website to see the new stuff.

The website says sold out. Will you be getting any more?

Some fabrics are always available and we are probably just waiting for the delivery. Other fabrics may be discontinued and so we can't get it any more.  Call us.

Do you have a catalogue?

We don't publish a catalogue as it would be out of date immediately. We use the website as our shop and stock catalogue. The website is kept up to date.

Why can't I order straight from your website like other companies?

We have a rapid turnover in fabric and we always check that fabric is in stock before we take any payment. We never charge a credit card or send out a PayPal invoice if the fabric isn't on the shelf. Also we only charge carriage at cost, this way we can work out the postage instead of having a fixed charge. If the postage is only £1.00 we only charge you £1.00.

So how do I order and pay?

You can just email or phone in your order. We can take credit card payments or we can send you a PayPal invoice. We don't accept American Express, sorry.

Do you send fabric to America/Australia/etc?

We will send fabric to any country on the planet.

What about postage costs?

UK orders over £30  we send post free. For other orders we charge postage at cost. We always try to use the least expensive service, this is normally the good old postman. If you want a quote for the postage just ask us.

How long is delivery?

All orders received before 2pm are sent same day. UK orders should be received next day. Delivery to other countries takes a bit longer. USA and Australia take about a week.

I need the fabric urgently, is there anything you can do?

Yes. Phone us the order, this is quicker than email. We can arrange next morning guaranteed delivery for the UK and we can Fedex or DHL fabric to other parts of the world. IT IS EXPENSIVE!

I have not ordered enough fabric or I have cut out two left sleeves, the website says you are sold out. HELP!

Don't panic, call us. We keep the roll ends of fabric so there might be a bit left.

I'm in America/Australia etc., how much is your fabric in my currency?

Can I have a discount?

We know we are competitive on price and excellent on service so we can only give a discount if you buy a full roll of fabric. This is usually 23metres but may be more or less depending on the fabric.