Frequently Asked Questions

Got a question?  We have probably been asked it before. Check here to see if you can find the answer, if not just send us an email:whitelodgefabric@btconnect.com

You have a freephone number, does this work from outside the UK?

It will work, but you will be charged at the usual rate. Don't forget to dial +44 800 5677850,

There are some fabrics I think might be ok but can I have a sample?

We will always send you a sample of the fabric free so you can check colours and the feel of it. We only charge for samples if you want loads.

How often do you get new fabrics?

We are finding new fabrics all the time. Check the website to see the new stuff. Register for our newletter and be the first to know.

The website says sold out. Will you be getting any more?

Some fabrics are always available and we are probably just waiting for the delivery. Other fabrics may be discontinued and so we can't get it any more.  Call us.

Do you have a catalogue?

We don't publish a catalogue as it would be out of date immediately. We use the website as our shop and stock catalogue. The website is kept up to date.

How do I order and pay?

You can just click on the fabric you need and follow the checkout procedure. Payment is by credit card or PayPal. You don't need a PayPal account. If you prefer to call us just phone in your order. We can take credit card payments by phone. We don't accept American Express, sorry.

Do you send fabric to America/Australia/etc?

We will send fabric to any country on the planet.

What about postage costs?

UK orders over £50  we send post free. For other orders we charge postage at cost. We always try to use the least expensive service, this is normally the good old postman. If you want a quote for the postage just ask us. If your overseas order is only slightly above 2kg it may work out cheaper to send two separate orders.

How long is delivery?

All orders received before 2pm are sent same day. UK orders should be received next day. Delivery to other countries takes a bit longer. USA and Australia take about a week.

I need the fabric urgently, is there anything you can do?

Yes. Phone us the order, this is quicker than email. We can arrange next morning guaranteed delivery for the UK and we can Fedex or DHL fabric to other parts of the world. IT IS EXPENSIVE!

I have not ordered enough fabric or I have cut out two left sleeves, the website says you are sold out. HELP!

Don't panic, call us. We keep the roll ends of fabric so there might be a bit left.

I'm in America/Australia etc., how much is your fabric in my currency?

We sell fabric in UK pounds per metre. The total cost will be converted to your currency at the checkout.  Don't forget that a metre is 39inches.

Can I have a discount?

We know we are competitive on price and excellent on service so we can only give a discount if you buy a full roll of fabric. This is usually 23metres but may be more or less depending on the fabric.

Can I order less than a metre.

Yes, but not on the website yet. Just call us and we'll be able to do it.