DELIVERY
We know that the safe, speedy delivery of orders is very important to our customers so we have added to our delivery options. The following notes will help you to decide on the most appropriate method when placing your orders. All available options and exact costs will be shown at checkout.
UK
First class post
This is the least expensive method for small orders up to 2kg but is not guaranteed and is not trackable. Royal Mail do not consider a parcel to be lost or delayed until 15 days after posting. We are therefore unable to replace or refund orders until 15 days have elapsed.
Courier
This is the most reliable and least expensive option for any orders over 2kg. It is a three day service and is trackable. We use this method for all orders sent post free. This is not available for Northern Ireland.
Special Delivery
This is a Royal Mail service that guarantees delivery next day before 1.00pm Max weight is 10kg. To use this service we must receive the order before 2.00pm. Saturday delivery is available at extra cost, please call us. Orders received over a weekend or bank holiday will be despatched the next working day for delivery the day after.
Europe including Republic of Ireland
Air Mail
This is the least expensive method for small orders up to 2kg but is not guaranteed and is not trackable. Royal Mail do not consider a parcel to be lost or delayed until 15 days after posting. We are therefore unable to replace or refund orders until 15 days have elapsed. Not available for orders over 2kg.
Courier
This is the most reliable service but is more expensive. Trackable with four day delivery time.
USA, Canada, Australia, New Zealand
Air Mail
This is the least expensive method for small orders up to 2kg but is not guaranteed and is not trackable. Royal Mail do not consider a parcel to be lost or delayed until 15 days after posting. We are therefore unable to replace or refund orders until 15 days have elapsed. Not available for orders over 2kg.
Courier
This is the most reliable service but is more expensive. Trackable with five day delivery time.
All other countries
Please contact us for options and advice.
